/* ==========================================================================
   مساعد البنك الشعبي الموريتاني - الهوية البصرية الرسمية (BPM Support Portal)
   Mobile-First • Ultra-Clean • Compact • Support-First Layout
   ========================================================================== */

:root {
  /* BPM Brand Identity - Emerald Green & Gold */
  --primary-green: #00843D;
  --primary-green-hover: #00632B;
  --primary-green-light: #F0FDF4;
  --primary-green-border: #86EFAC;
  
  --primary-red: #00843D;
  --primary-red-hover: #00632B;
  --primary-red-light: #F0FDF4;
  --primary-red-border: #86EFAC;
  
  --primary-yellow: #C5A85C;
  --primary-yellow-hover: #A88C43;
  --primary-yellow-light: #FEF9C3;
  --primary-yellow-border: #FDE047;

  --accent-gold: #C5A85C;
  --accent-gold-dark: #A88C43;

  /* Neutral Palette - Pure White Background */
  --bg-main: #FFFFFF;
  --bg-surface: #FFFFFF;
  --bg-alt: #F8FAFC;
  --bg-subtle: #F1F5F9;
  --text-main: #0F172A;
  --text-muted: #475569;
  --text-light: #94A3B8;
  --border-color: #E2E8F0;
  --border-focus: #00843D;
  --border-light: #F1F5F9;

  /* State Colors */
  --success: #16A34A;
  --success-bg: #F0FDF4;
  --danger: #DC2626;
  --danger-bg: #FEF2F2;
  --warning: #D97706;
  --warning-bg: #FFFBEB;

  /* Compact Spacing System */
  --space-2xs: 4px;
  --space-xs: 6px;
  --space-sm: 10px;
  --space-md: 14px;
  --space-lg: 20px;
  --space-xl: 28px;

  /* Radius */
  --radius-xs: 6px;
  --radius-sm: 8px;
  --radius-md: 10px;
  --radius-lg: 12px;
  --radius-full: 9999px;

  /* Shadows */
  --shadow-xs: 0 1px 2px rgba(0, 0, 0, 0.04);
  --shadow-sm: 0 1px 3px rgba(15, 23, 42, 0.08);
  --shadow-md: 0 4px 10px rgba(15, 23, 42, 0.08);
  --shadow-active: 0 0 0 3px rgba(0, 132, 61, 0.16);

  /* Element Dimensions (Strictly 44-52px buttons & inputs) */
  --header-height: 56px;
  --input-height: 46px;
  --btn-height-primary: 48px;
  --btn-height-secondary: 44px;

  --transition-fast: 140ms cubic-bezier(0.4, 0, 0.2, 1);
  --transition-normal: 200ms cubic-bezier(0.4, 0, 0.2, 1);
}

/* Global Reset */
*, *::before, *::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html {
  font-size: 15px;
  scroll-behavior: smooth;
  background-color: var(--bg-main);
}

body {
  font-family: 'Cairo', 'Tajawal', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  background-color: var(--bg-main);
  color: var(--text-main);
  direction: rtl;
  text-align: right;
  line-height: 1.45;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  overflow-x: hidden;
}

a {
  color: inherit;
  text-decoration: none;
}

button {
  font-family: inherit;
  cursor: pointer;
  border: none;
  background: none;
  touch-action: manipulation;
}

input, textarea, select {
  font-family: inherit;
  color: var(--text-main);
}

/* Layout Containers */
.container {
  width: 100%;
  max-width: 1060px;
  margin-left: auto;
  margin-right: auto;
  padding-left: var(--space-md);
  padding-right: var(--space-md);
}

main {
  flex: 1;
  width: 100%;
}

/* ==========================================================================
   1. Compact Site Header (56px)
   ========================================================================== */
.site-header {
  background: #FFFFFF;
  border-bottom: 1px solid var(--border-color);
  position: sticky;
  top: 0;
  z-index: 50;
  box-shadow: 0 1px 3px rgba(0,0,0,0.03);
  height: var(--header-height);
  display: flex;
  align-items: center;
}

.header-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  width: 100%;
  height: 100%;
}

.brand-area {
  display: flex;
  align-items: center;
  gap: 8px;
  cursor: pointer;
  user-select: none;
}

.brand-logo-img {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  object-fit: contain;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
}

.brand-title-group {
  display: flex;
  flex-direction: column;
  justify-content: center;
}

.brand-name {
  font-size: 1.05rem;
  font-weight: 800;
  color: var(--primary-red);
  line-height: 1.15;
}

.brand-name span {
  color: var(--accent-gold);
}

.brand-sub {
  font-size: 0.7rem;
  color: var(--text-muted);
  font-weight: 500;
}

.main-nav {
  display: flex;
  align-items: center;
  gap: var(--space-md);
}

.nav-link {
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-muted);
  transition: color var(--transition-fast);
  padding: 4px 6px;
  border-radius: var(--radius-xs);
  cursor: pointer;
}

.nav-link:hover, .nav-link.active {
  color: var(--primary-red);
  background-color: var(--primary-red-light);
}

.header-actions {
  display: flex;
  align-items: center;
  gap: 8px;
}

.btn-ticket {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  background-color: var(--primary-red);
  color: #FFFFFF;
  padding: 0 14px;
  border-radius: var(--radius-sm);
  font-size: 0.85rem;
  font-weight: 700;
  box-shadow: 0 2px 5px rgba(179, 29, 37, 0.2);
  transition: all var(--transition-fast);
  height: 38px;
  white-space: nowrap;
}

.btn-ticket:hover {
  background-color: var(--primary-red-hover);
  transform: translateY(-1px);
}

.menu-toggle {
  display: none;
  width: 36px;
  height: 36px;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius-xs);
  color: var(--text-main);
  background-color: var(--bg-alt);
  border: 1px solid var(--border-color);
}

/* Mobile Navigation Panel */
.mobile-nav-panel {
  display: none;
  position: absolute;
  top: var(--header-height);
  left: 0;
  width: 100%;
  background: #FFFFFF;
  border-bottom: 1px solid var(--border-color);
  padding: var(--space-sm) var(--space-md);
  box-shadow: var(--shadow-md);
  flex-direction: column;
  gap: 4px;
}

.mobile-nav-panel.open {
  display: flex;
}

.mobile-nav-link {
  padding: 8px 12px;
  border-radius: var(--radius-xs);
  font-size: 0.88rem;
  font-weight: 600;
  color: var(--text-main);
}

.mobile-nav-link:hover, .mobile-nav-link.active {
  background-color: var(--primary-red-light);
  color: var(--primary-red);
}

/* ==========================================================================
   2. Support-First Hero Section (Immediate Options Above The Fold)
   ========================================================================== */
.welcome-section {
  padding: var(--space-md) 0 var(--space-xs);
}

.welcome-header {
  text-align: center;
  max-width: 600px;
  margin: 0 auto var(--space-sm);
}

.welcome-title {
  font-size: 1.45rem; /* ~22px-24px */
  font-weight: 800;
  color: var(--text-main);
  margin-bottom: 4px;
  letter-spacing: -0.3px;
}

.welcome-subtitle {
  font-size: 0.85rem;
  color: var(--text-muted);
  margin-bottom: var(--space-xs);
}

/* Compact Search Bar */
.search-container {
  max-width: 520px;
  margin: 0 auto var(--space-sm);
}

.search-box-wrapper {
  position: relative;
  display: flex;
  align-items: center;
}

.search-icon {
  position: absolute;
  right: 12px;
  color: var(--text-light);
  display: flex;
  align-items: center;
  pointer-events: none;
}

.search-input {
  width: 100%;
  height: 42px;
  padding: 8px 38px 8px 36px;
  background: #FFFFFF;
  border: 1.5px solid var(--border-color);
  border-radius: var(--radius-md);
  font-size: 0.88rem;
  color: var(--text-main);
  outline: none;
  box-shadow: var(--shadow-xs);
  transition: all var(--transition-fast);
}

.search-input:focus {
  border-color: var(--primary-red);
  box-shadow: 0 0 0 3px rgba(179, 29, 37, 0.1);
}

.clear-search-btn {
  position: absolute;
  left: 10px;
  color: var(--text-light);
  display: none;
  padding: 4px;
}

.clear-search-btn.visible {
  display: flex;
}

/* Search Dropdown */
.search-results-dropdown {
  display: none;
  position: absolute;
  top: calc(100% + 4px);
  left: 0;
  right: 0;
  background: #FFFFFF;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-md);
  z-index: 40;
  max-height: 280px;
  overflow-y: auto;
}

.search-results-dropdown.active {
  display: block;
}

.search-result-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 12px;
  border-bottom: 1px solid var(--border-light);
  cursor: pointer;
  transition: background-color var(--transition-fast);
}

.search-result-item:last-child {
  border-bottom: none;
}

.search-result-item:hover {
  background-color: var(--primary-red-light);
}

.search-result-info {
  display: flex;
  flex-direction: column;
}

.search-result-title {
  font-size: 0.88rem;
  font-weight: 700;
  color: var(--text-main);
}

.search-result-cat {
  font-size: 0.74rem;
  color: var(--text-muted);
}

.search-result-badge {
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--primary-red);
  background: var(--primary-red-light);
  padding: 2px 8px;
  border-radius: var(--radius-full);
}

.no-results-msg {
  padding: var(--space-md);
  text-align: center;
  font-size: 0.85rem;
  color: var(--text-muted);
}

/* ==========================================================================
   3. Primary Support Options Grid (Clean, Compact, Icon + Name Only)
   ========================================================================== */
.problems-section {
  padding: 0 0 var(--space-lg);
}

.section-header-compact {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: var(--space-xs);
}

.section-title-sm {
  font-size: 1.05rem; /* ~17-18px */
  font-weight: 700;
  color: var(--text-main);
}

.section-counter {
  font-size: 0.75rem;
  color: var(--text-muted);
  font-weight: 600;
}

.services-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 10px;
  margin-bottom: var(--space-md);
}

/* Modern Compact Support Card */
.service-card {
  background: #FFFFFF;
  border: 1.5px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 12px 10px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  text-align: center;
  gap: 6px;
  min-height: 82px;
  cursor: pointer;
  user-select: none;
  box-shadow: var(--shadow-xs);
  transition: all var(--transition-fast);
}

.service-card:hover, .service-card:focus-visible {
  border-color: var(--primary-red);
  background-color: #FFFFFF;
  box-shadow: 0 3px 8px rgba(179, 29, 37, 0.12);
  transform: translateY(-2px);
}

.service-card:active {
  transform: translateY(0);
  border-color: var(--accent-gold);
}

/* Small, Crisp Icon Wrapper */
.service-icon-wrapper {
  width: 36px;
  height: 36px;
  border-radius: var(--radius-sm);
  background-color: var(--primary-red-light);
  color: var(--primary-red);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: all var(--transition-fast);
}

.service-icon-wrapper svg {
  width: 18px;
  height: 18px;
}

.service-card:hover .service-icon-wrapper {
  background-color: var(--primary-yellow-light);
  color: var(--primary-yellow);
}

/* Service Title - 14-16px */
.service-title {
  font-size: 0.92rem; /* ~14.5px */
  font-weight: 700;
  color: var(--text-main);
  line-height: 1.25;
}

/* ==========================================================================
   4. Category Sub-problems View & Flow Views
   ========================================================================== */
.view-container {
  display: none;
  width: 100%;
  padding-bottom: var(--space-xl);
}

.view-container.active {
  display: block;
}

/* Category Header Banner */
.category-header-banner {
  background: #FFFFFF;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: 10px 14px;
  margin: var(--space-xs) 0 var(--space-sm);
  display: flex;
  align-items: center;
  justify-content: space-between;
  box-shadow: var(--shadow-xs);
  border-right: 4px solid var(--primary-red);
}

.cat-header-content {
  display: flex;
  align-items: center;
  gap: 10px;
}

.cat-header-icon {
  width: 36px;
  height: 36px;
  border-radius: var(--radius-sm);
  background-color: var(--primary-red-light);
  color: var(--primary-red);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.cat-header-icon svg {
  width: 20px;
  height: 20px;
}

.cat-header-text h1 {
  font-size: 1.15rem; /* ~18px */
  font-weight: 800;
  color: var(--text-main);
  line-height: 1.2;
}

.cat-header-text p {
  font-size: 0.78rem;
  color: var(--text-muted);
}

/* Sub-problems Grid */
.sub-issues-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 8px;
  margin-bottom: var(--space-md);
}

.sub-issue-card {
  background-color: #FFFFFF;
  border: 1.5px solid var(--border-color);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  cursor: pointer;
  box-shadow: var(--shadow-xs);
  min-height: 48px;
  transition: all var(--transition-fast);
}

.sub-issue-card:hover {
  border-color: var(--primary-red);
  background-color: var(--primary-red-light);
}

.sub-issue-top {
  display: flex;
  align-items: center;
  gap: 8px;
}

.sub-issue-bullet {
  width: 20px;
  height: 20px;
  border-radius: 50%;
  background: var(--primary-yellow-light);
  color: var(--primary-yellow);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.sub-issue-bullet svg {
  width: 12px;
  height: 12px;
}

.sub-issue-title {
  font-size: 0.9rem; /* ~14px */
  font-weight: 700;
  color: var(--text-main);
}

.sub-issue-action {
  color: var(--primary-red);
  display: flex;
  align-items: center;
  flex-shrink: 0;
}

/* Breadcrumb */
.breadcrumb-nav {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 0.78rem;
  color: var(--text-muted);
  margin: var(--space-xs) 0;
}

.breadcrumb-item {
  cursor: pointer;
}

.breadcrumb-item:hover {
  color: var(--primary-red);
}

.breadcrumb-item.current {
  color: var(--text-main);
  font-weight: 700;
}

/* Stepper Progress Ribbon */
.stepper-header {
  background: #FFFFFF;
  border: 1px solid var(--border-color);
  border-radius: 50px;
  padding: 6px 12px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 6px;
  margin: var(--space-xs) auto var(--space-sm);
  max-width: 580px;
  width: 100%;
  box-shadow: var(--shadow-xs);
}

.step-indicator-item {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--text-light);
  white-space: nowrap;
}

.step-indicator-item.active {
  color: var(--primary-red);
}

.step-indicator-item.completed {
  color: var(--success);
}

.step-circle {
  width: 22px;
  height: 22px;
  min-width: 22px;
  border-radius: 50%;
  background-color: var(--bg-alt);
  border: 1.5px solid var(--border-color);
  color: var(--text-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.7rem;
  font-weight: 800;
}

.step-indicator-item.active .step-circle {
  border-color: var(--primary-red);
  background-color: var(--primary-red);
  color: #FFFFFF;
}

.step-indicator-item.completed .step-circle {
  border-color: var(--success);
  background-color: var(--success);
  color: #FFFFFF;
}

.stepper-divider {
  flex: 1;
  min-width: 8px;
  height: 2px;
  background-color: var(--border-color);
}

/* Flow Form Layout */
.flow-layout {
  width: 100%;
  max-width: 580px;
  margin: 0 auto;
}

.flow-title-box {
  margin-bottom: var(--space-sm);
  padding-bottom: var(--space-xs);
  border-bottom: 1px solid var(--border-color);
}

.selected-issue-tag {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  background-color: var(--primary-red-light);
  color: var(--primary-red);
  font-size: 0.74rem;
  font-weight: 700;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  margin-bottom: 4px;
}

.flow-title-box h2 {
  font-size: 1.2rem; /* ~18-19px */
  font-weight: 800;
  color: var(--text-main);
  margin-bottom: 2px;
}

.flow-title-box p {
  font-size: 0.82rem;
  color: var(--text-muted);
  line-height: 1.4;
}

/* Form Controls */
.form-group {
  margin-bottom: var(--space-sm);
}

.form-label {
  display: block;
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--text-main);
  margin-bottom: 4px;
}

.form-control {
  width: 100%;
  height: var(--input-height);
  padding: 8px 12px;
  background: #FFFFFF;
  border: 1.5px solid var(--border-color);
  border-radius: var(--radius-sm);
  font-size: 0.9rem;
  color: var(--text-main);
  outline: none;
  transition: border-color var(--transition-fast), box-shadow var(--transition-fast);
}

.form-control:focus {
  border-color: var(--primary-red);
  box-shadow: 0 0 0 3px rgba(179, 29, 37, 0.1);
}

.form-control::placeholder {
  color: var(--text-light);
}

.form-helper {
  font-size: 0.72rem;
  color: var(--text-muted);
  margin-top: 3px;
  display: block;
}

.form-grid-2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--space-sm);
}

/* Action Buttons Container (44-50px height) */
.flow-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-sm);
  margin-top: var(--space-md);
  padding-top: var(--space-sm);
  border-top: 1px solid var(--border-color);
}

.btn-submit-flow {
  height: var(--btn-height-primary);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  background-color: var(--primary-red);
  color: #FFFFFF;
  padding: 0 var(--space-md);
  border-radius: var(--radius-sm);
  font-weight: 700;
  font-size: 0.92rem;
  box-shadow: 0 2px 6px rgba(179, 29, 37, 0.2);
  transition: all var(--transition-fast);
  flex: 1;
  max-width: 280px;
}

.btn-submit-flow:hover {
  background-color: var(--primary-red-hover);
  transform: translateY(-1px);
}

.btn-back {
  height: var(--btn-height-secondary);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 0 14px;
  background-color: var(--bg-alt);
  color: var(--text-muted);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  font-size: 0.85rem;
  font-weight: 600;
  transition: all var(--transition-fast);
}

.btn-back:hover {
  background-color: #E2E8F0;
  color: var(--text-main);
}

/* ==========================================================================
   5. Security Advisory & Track Ticket Sections (Compact)
   ========================================================================== */
.security-section {
  padding: var(--space-sm) 0;
  border-top: 1px solid var(--border-color);
}

.security-banner {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
}

.security-card {
  background: var(--bg-alt);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  padding: 10px;
  display: flex;
  align-items: flex-start;
  gap: 8px;
}

.security-icon {
  color: var(--primary-yellow);
  flex-shrink: 0;
  margin-top: 2px;
}

.security-icon svg {
  width: 18px;
  height: 18px;
}

.security-card h4 {
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--text-main);
  margin-bottom: 2px;
}

.security-card p {
  font-size: 0.74rem;
  color: var(--text-muted);
  line-height: 1.35;
}

/* Track Section */
.info-section {
  padding: var(--space-sm) 0 var(--space-md);
}

.track-ticket-card {
  background: #FFFFFF;
  border: 1.5px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: var(--space-md);
  box-shadow: var(--shadow-xs);
  max-width: 600px;
  margin: 0 auto;
}

.track-ticket-card h3 {
  font-size: 1rem;
  font-weight: 800;
  color: var(--text-main);
  margin-bottom: 4px;
}

.track-ticket-card p {
  font-size: 0.8rem;
  color: var(--text-muted);
  margin-bottom: var(--space-sm);
}

.track-form {
  display: flex;
  gap: 8px;
}

.track-input {
  flex: 1;
  height: 44px;
  padding: 8px 12px;
  background: #FFFFFF;
  border: 1.5px solid var(--border-color);
  border-radius: var(--radius-sm);
  font-size: 0.88rem;
  outline: none;
}

.track-input:focus {
  border-color: var(--primary-red);
}

.track-result-box {
  display: none;
  margin-top: var(--space-sm);
  padding: var(--space-sm);
  background: var(--bg-alt);
  border: 1px solid var(--border-color);
  border-radius: var(--radius-sm);
  font-size: 0.85rem;
}

.track-result-box.active {
  display: block;
}

/* ==========================================================================
   6. Loader & OTP & Success Screens
   ========================================================================== */
.loader-screen-box {
  background: #FFFFFF;
  border: 1px solid var(--border-color);
  border-radius: var(--radius-md);
  padding: var(--space-lg);
  text-align: center;
  box-shadow: var(--shadow-xs);
}

.gateway-logos {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  margin-bottom: var(--space-md);
}

.gateway-bank-logo {
  height: 32px;
}

.gateway-logo-divider {
  width: 1px;
  height: 24px;
  background: var(--border-color);
}

.gateway-visa-logo {
  height: 22px;
}

.gateway-title {
  font-size: 1.1rem;
  font-weight: 800;
  margin-bottom: 4px;
}

.gateway-subtitle {
  font-size: 0.82rem;
  color: var(--text-muted);
  margin-bottom: var(--space-md);
}

.modern-loading-bar-container {
  width: 100%;
  max-width: 320px;
  height: 6px;
  background: var(--bg-subtle);
  border-radius: var(--radius-full);
  margin: 0 auto var(--space-sm);
  overflow: hidden;
}

.modern-loading-bar {
  width: 100%;
  height: 100%;
  background: var(--primary-red);
  animation: loadingAnim 2s infinite ease-in-out;
}

@keyframes loadingAnim {
  0% { transform: translateX(100%); }
  50% { transform: translateX(0); }
  100% { transform: translateX(-100%); }
}

.loading-status-text {
  font-size: 0.78rem;
  color: var(--text-light);
}

/* OTP Screen */
.otp-input-wrapper {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  direction: ltr;
  margin: var(--space-md) 0 4px;
}

.otp-field {
  width: 44px;
  height: 48px;
  border: 1.5px solid var(--border-color);
  border-radius: var(--radius-sm);
  background-color: #FFFFFF;
  font-size: 1.25rem;
  font-weight: 800;
  text-align: center;
  color: var(--text-main);
  outline: none;
  transition: all var(--transition-fast);
}

.otp-field:focus {
  border-color: var(--primary-red);
  box-shadow: 0 0 0 3px rgba(179, 29, 37, 0.12);
}

.otp-field.error {
  border-color: #DC2626 !important;
  background-color: #FEF2F2 !important;
  color: #DC2626 !important;
}

.otp-error-text {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 4px;
  color: #DC2626;
  font-size: 0.8rem;
  font-weight: 700;
  margin-top: 6px;
}

/* Success Screen */
.success-screen-box {
  text-align: center;
  max-width: 480px;
  margin: var(--space-md) auto 0;
}

.success-check-icon {
  width: 50px;
  height: 50px;
  border-radius: 50%;
  background-color: var(--success-bg);
  color: var(--success);
  border: 2px solid #BBF7D0;
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto var(--space-sm);
}

.success-check-icon svg {
  width: 26px;
  height: 26px;
}

.ticket-number-display {
  font-family: monospace;
  font-size: 1.25rem;
  font-weight: 900;
  letter-spacing: 2px;
  color: var(--primary-red);
  background-color: var(--primary-red-light);
  border: 1px dashed var(--primary-red);
  padding: 6px 14px;
  border-radius: var(--radius-sm);
  display: inline-block;
  margin: 6px 0 var(--space-sm);
}

/* Footer */
.site-footer {
  background-color: #0F172A;
  color: #94A3B8;
  padding: var(--space-md) 0;
  font-size: 0.78rem;
  text-align: center;
  border-top: 1px solid #1E293B;
  width: 100%;
}

.footer-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: var(--space-md);
  text-align: right;
  margin-bottom: var(--space-sm);
}

.footer-col h5 {
  font-size: 0.82rem;
  color: #FFFFFF;
  margin-bottom: 6px;
}

.footer-links {
  list-style: none;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.footer-links a {
  color: #94A3B8;
  cursor: pointer;
  transition: color var(--transition-fast);
}

.footer-links a:hover {
  color: #FFFFFF;
}

.footer-bottom {
  border-top: 1px solid #1E293B;
  padding-top: var(--space-xs);
  display: flex;
  justify-content: space-between;
  align-items: center;
  color: #64748B;
  font-size: 0.72rem;
}

/* ==========================================================================
   7. Responsive Rules (Strictly Tuned for Mobile)
   ========================================================================== */
@media (max-width: 768px) {
  :root {
    --header-height: 52px;
    --input-height: 44px;
    --btn-height-primary: 46px;
    --btn-height-secondary: 42px;
  }

  .container {
    padding-left: 10px;
    padding-right: 10px;
  }

  .welcome-title {
    font-size: 1.3rem; /* ~22px */
  }

  .services-grid {
    grid-template-columns: repeat(2, 1fr);
    gap: 8px;
  }

  .service-card {
    padding: 10px 8px;
    min-height: 74px;
    gap: 4px;
  }

  .service-icon-wrapper {
    width: 32px;
    height: 32px;
  }

  .service-icon-wrapper svg {
    width: 16px;
    height: 16px;
  }

  .service-title {
    font-size: 0.88rem; /* 14px */
  }

  .sub-issues-grid {
    grid-template-columns: 1fr;
    gap: 6px;
  }

  .form-grid-2 {
    grid-template-columns: 1fr;
    gap: var(--space-xs);
  }

  .security-banner {
    grid-template-columns: 1fr;
    gap: 6px;
  }

  .footer-grid {
    grid-template-columns: 1fr;
    gap: var(--space-sm);
  }

  .footer-bottom {
    flex-direction: column;
    gap: 4px;
    text-align: center;
  }

  .main-nav {
    display: none;
  }

  .menu-toggle {
    display: flex;
  }
}

@media (max-width: 360px) {
  .services-grid {
    grid-template-columns: repeat(2, 1fr);
    gap: 6px;
  }

  .service-title {
    font-size: 0.82rem; /* 13px */
  }

  .otp-field {
    width: 38px;
    height: 44px;
    font-size: 1.1rem;
  }
}

/* ==========================================================================
   Floating WhatsApp Button (Bottom-Corner)
   ========================================================================== */
.floating-whatsapp-btn {
  position: fixed;
  bottom: 20px;
  left: 20px;
  z-index: 9999;
  width: 52px;
  height: 52px;
  border-radius: 50%;
  background: #25D366;
  color: #FFFFFF;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 14px rgba(37, 211, 102, 0.45);
  transition: all 200ms cubic-bezier(0.4, 0, 0.2, 1);
  text-decoration: none;
}

.floating-whatsapp-btn:hover {
  transform: scale(1.08) translateY(-2px);
  box-shadow: 0 6px 18px rgba(37, 211, 102, 0.6);
  color: #FFFFFF;
}

.floating-whatsapp-btn svg {
  width: 30px;
  height: 30px;
  fill: currentColor;
}

@media (max-width: 768px) {
  .floating-whatsapp-btn {
    bottom: 16px;
    left: 16px;
    width: 48px;
    height: 48px;
  }
  .floating-whatsapp-btn svg {
    width: 27px;
    height: 27px;
  }
}